Shipping policy
Shipping Policy
At Hatchet Granny, we pack each order with care, love, and a little chaos magic. Here's everything you need to know about how your potions get from our cauldron to your doorstep.
Processing Time
All orders are processed within 3–5 business days (excluding weekends and holidays) after receiving your order confirmation email. You’ll receive another notification when your order has shipped.
Please note: We’re a small, independent brand, and while we do our best to be fast, we appreciate your patience as we pack your order safely—especially when it involves glass bottles and bubble wrap.
Domestic Shipping Rates
We ship anywhere in the United States. Shipping charges for your order will be calculated and displayed at checkout based on your location and order size.
Free shipping promotions may apply at times—watch our site and social for special offers.
Local Pickup or Delivery (if applicable)
We occasionally offer local pickup or hand-delivery in Savannah, GA & Portland, OR, for select events or drops. If this is available, you’ll see the option at checkout. We’ll contact you to coordinate pick-up time or delivery window after your order is placed.
International Shipping
We’re not shipping internationally just yet—but we’re working on it. Stay tuned, global coven.
How We Ship Glass Bottles
Glass is fragile, so we take packaging seriously. Your order will be wrapped and protected with padding and sustainable materials when possible. If your bottle arrives damaged, send us a photo within 7 days of delivery and we’ll make it right. (See our Refund Policy for more.)
Shipping Delays
Carrier delays due to weather, natural disasters, or high-volume times (like holidays) are out of our control. Once your order leaves our hands, it's in the carrier’s care—but we’ll help if something goes wrong. Just email us at info@hatchetgranny.com.
Lost or Stolen Packages
If your tracking says "delivered" but you can’t find your package, first check with your neighbors or building manager. Still no luck? Reach out to us—we’ll help you file a claim with the carrier. While we can't guarantee replacements for lost packages, we'll do our best to support you through it.
Questions?
Email us at info@hatchetgranny.com. We're here to help.